Return and Refund Policy

Requesting a Review

If an item arrives damaged, incorrect, incomplete, or materially different from its listing, contact us promptly with your order number, a clear explanation, and photographs when relevant. We will review the available information and explain the appropriate next step.

Return Instructions

Please contact us before sending an item back. Where a return is approved, we will provide instructions suited to the item and the reason for the request. Returns sent without prior contact may not be identifiable or eligible for processing.

Refunds

Approved refunds are issued to the original payment method whenever possible. Your payment provider determines when a refund appears. Eligibility and the treatment of original shipping, return shipping, or excluded items depend on the circumstances and applicable law.

Return support: service@brightexpire.com